Kidsave.com Privacy Statement

 


PRIVACY STATEMENT

This privacy statement covers the site KidSave.com, a service of Inphodentity, Inc. Inphodentity is commitment to providing the best safety tools available to families nationwide. It is imperative that Inphodentity protect the privacy of all members and keep their family’s information secure from unauthorized use. Inphodentity, Inc. discloses its information practices as follows:

  1. What personally identifiable information KidSave.com collects.
  2. Who are KidSave.com and Inphodentity, Inc.
  3. How KidSave.com uses the information.
  4. What choices are available to users regarding collection, use and distribution of the information.
  5. What types of security procedures are in place to protect the loss, misuse or alteration of information under KidSave.com control.
  6. How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should first contact .

Information Collection and Use

Information Collection

Inphodentity is the sole owner of the information collected on KidSave.com. Inphodentity collects information from our users at several different points on our Web site.

Registration

In order to use this Web site, a user must first complete the registration form. During registration a user gives contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest.

Order

We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.

Financial Information

For on-line orders it is necessary to collect members’ financial information (such as credit card number, expiration date). This information is securely forwarded to our credit card merchant account-processing gateway. The gateway responds with an authorization code, which is stored in the KidSave.com database. This information (credit card number, expiration date) is not stored anywhere on the KidSave.com system.

Child Identification

The central function of the KidSave.com web site is to collect the physical description of a member’s children for the sole purpose of generating a Missing Child Poster in the event of a missing child emergency. Only information required to create this poster is collected from the member. This information includes a name, physical description (eye color, height, weight, etc.) and one or more photographs. This information is provided by and collected from the member.

NO INFORMATION IS COLLECTED FROM CHILDREN

While KidSave.com securely stores information on our members and their children, we do not solicit any information from children. The KidSave member personally enters and confirms all information in their profile.

Information Use

Profile

We store information that we collect through the registration process and other updates to create a profile of our members. A profile is stored information that we keep on individual members that details their child’s physical description. The profile allows for the instant retrieval and dissemination of a Missing Child Poster. The Missing Child Poster is only disseminated at the members’ request and only in the case of an emergency.

Except for the retrieval and dissemination of a Missing Child Poster, the Member’s profile is kept absolutely private. A member’s profile and their children’s information is not used or shared for any other purpose.

In addition to keeping registered members profiles and confidential information absolutely private, Inphodentity will not disclose any information and also not confirm or deny the existence of or absence of a registration or registered member or identity of any child registered, with exception to a governmental agency or the parent/guardian that performed the actual registration.

Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. Our site uses cookies only to maintain a member’s authentication and identification for security purposes.

No other organizations are allowed to use cookies on our site (for example, advertisers). We use cookies for no other purposes.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. In our log files, IP addresses, etc. are not linked to personally identifiable information.

IP address collection for security

To maintain the integrity of the KidSave.com system, IP addresses may be collected when at various transaction stages. At the point of collection a connection can be made between a member’s profile and their IP address. This information will be used to investigate and prosecute abuse of the system, especially hoaxes. This information is only used for security purposes and is not shared with our marketing personnel or partners.

Communications from the Site

Welcome and Reminder Messages

We send all new members a welcoming email to verify password and username. Established members will occasionally receive reminders to update their child’s profile or photograph. Messages will also be sent when a members account needs maintenance or renewal.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send members an email. Generally, members may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service

We communicate with members on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the members wishes.

Sharing

From time to time, Inphodentity will have certain marketing offers and promotions placed on our website. These promotions may not adhere to the same privacy policy as Inphodentity. Visitors should investigate the privacy policies of each promotion if interested.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Business Transitions

In the event Inphodentity goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via email prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Choice/Opt-out

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by clicking on the unsubscribe link at the bottom of the newsletter.

Links

This Web site contains links to other sites. Please be aware that we, Inphodentity, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Security

This Web site takes every precaution to protect our members’ information. When members submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks members to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect member-information off-line. All of our members’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our members’ information is protected. Finally, the servers that store personally identifiable information are in a secure environment, hosted by industry-leader Rackspace.com

KidSave.com is hosted at Rackspace.com. Rackspace.com is the industry leader in reliability and support with an outstanding 99.999% uptime.

Rackspace.com achieves this unprecedented level of reliability through:

  • Redundant Internet connectivity through the 5 largest national providers
  • 60,000 foot Hardened Data Center
  • Highly trained operations and support staff
  • Redundant and conditioned power supply
  • Military grade physical security

Our Rackspace.com server is secured by rigorous security procedures, automated software updates, and a firewall to keep hackers away from our Member’s personal information.

The reliability of our systems is paramount to the safety of children in crisis. That is why we make the investment in RackSpace.com.

We also test our website daily in order to ensure the highest level of security. ControlScan's® certification is the world's leading web site security certification mark. ControlScan is accredited to perform network security compliance audits conforming to the highest US government and financial industry standards. Our security audits meet all U.S. Government requirements for remote vulnerability testing as set forth by the National Infrastructure Protection Center (NIPC) and are accredited by the SANS Institute to meet the FBI's recommendations as set forth in the SANS/FBI security tests. Visa USA, MasterCard International, American Express and Discover Card also accredit ControlScan certification to meet the requirements for all levels of their respective security compliance
programs.

ControlScan's security audits test for all vulnerabilities that can be remotely scanned for as listed in the Federal Computer Incident Response Center (FedCIRC) vulnerability catalog, the Common Vulnerabilities and Exposures (CVE) list, the SANS/FBI Top 20 Internet Security Vulnerabilities list, the Computer Emergency Response Team's (CERT) advisories list, and the Information Assurance Vulnerability Alerts (IAVAs) issued by the US Department of Defense.

To earn ControlScan certification web servers, and any other network devices being audited, must pass more than 4,300 daily security tests. These tests probe all of the known methods and tricks hackers use to access private information, in addition to vulnerabilities that would allow malicious software (i.e. viruses and worms) to gain access to or disrupt the network devices being tested. This audit report summarizes the results of these tests, along with the current security status of each network device covered in this report.

ControlScan® sites are tested and certified daily by ControlScan to meet all U.S. Government requirements for remote vulnerability testing as set forth by the National Infrastructure Protection Center (NIPC) and are accredited by the SANS Institute to meet the requirements of the SANS/FBI "Top Twenty Internet Securities Vulnerabilities" test, as well accredited to meet the requirements of VISA's Cardholder Information Security Program (CISP), MasterCard's Site Data Protection (SDP) program, American Express' CID security program and the Discover Card Information Security and Compliance (DISC) program Web servers and other network devices meeting ControlScan's ControlScan security certification requirements are also certified to be in compliance with the requirements for web site and Internet security to protect private information under the CHILDREN'S ONLINE PRIVACY PROTECTION ACT OF 1998, the HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (HIPAA), the GRAMM-LEACH-BLILEY ACT (GLBA) protecting financial information, the SARBANES-OXLEY ACT(SOX) and Canada's Personal Information Protection and Electronic Documents Act.

If users have any questions about the security at our Web site, users can send an email to

Correcting/Updating/Deleting/Deactivating Personal Information

If a member’s personally identifiable information changes (such as zip code, phone, email or postal address), if a member wishes to review his/her personally identifiable information, or if a member no longer desires our service, we provide a way to correct, review, update or delete/deactivate members’ personally identifiable information. This can usually be done at the member’s home page or by emailing our Customer Support at .

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use subscribers’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Phone: 408-293-4065
Fax: 408-286-3158
Email:
765 Coleman Avenue
San Jose, CA 95110
http://www.kidsave.com

 

 

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765 Coleman Avenue San Jose, CA 95110
408-293-4065